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Services / Utilities / Telecoms
Royal Mail postal loss/delay complaint
Typical aim: Compensation or refund
Your full name
Your email
Your postal address
Organisation (if applicable)
Describe what happened (facts, dates, what you want)
Be specific: dates, times, order numbers, names, promises made, and the resolution you want.
I confirm the information is true to the best of my knowledge, and I agree to the site’s Terms.
Generate preview letter →
We’ll reference:
Acts & laws: Postal Services Act 2011; Ofcom postal regulation
Ombudsman/Regulator: Royal Mail (scheme) → Ofcom (regulator)
Guidance: https://www.royalmail.com/help/complaints ; https://www.ofcom.org.uk/postal-services