All categories
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Services / Utilities / Telecoms
Broadband persistent faults / repeated outages
Typical aim: Compensation or contract exit without penalty
Your full name
Your email
Your postal address
Organisation (if applicable)
Describe what happened (facts, dates, what you want)
Be specific: dates, times, order numbers, names, promises made, and the resolution you want.
I confirm the information is true to the best of my knowledge, and I agree to the site’s Terms.
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We’ll reference:
Acts & laws: Ofcom General Conditions; Consumer Rights Act 2015 (services)
Ombudsman/Regulator: Ombudsman Services: Communications; Ofcom
Guidance: https://www.ofcom.org.uk/complaints