Unlawful tenant fees

Typical aim: Refund fees; compliance
Be specific: dates, times, order numbers, names, promises made, and the resolution you want.
We’ll reference:
Acts & laws: Tenant Fees Act 2019
Ombudsman/Regulator: Housing Ombudsman Service; Trading Standards
Guidance: https://www.gov.uk/government/publications/tenant-fees-act-2019-guidance