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Health & Disability
NHS complaint (GP or hospital)
Typical aim: Investigation; apology; remedy
Your full name
Your email
Your postal address
Organisation (if applicable)
Describe what happened (facts, dates, what you want)
Be specific: dates, times, order numbers, names, promises made, and the resolution you want.
I confirm the information is true to the best of my knowledge, and I agree to the site’s Terms.
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We’ll reference:
Acts & laws: NHS Complaints Regulations 2009; Health and Social Care Act 2012; NHS Constitution
Ombudsman/Regulator: PALS → PHSO
Guidance: https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/