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Finance / Money & Debt
Packaged bank account mis-selling
Typical aim: Refund of fees; downgrade
Your full name
Your email
Your postal address
Organisation (if applicable)
Describe what happened (facts, dates, what you want)
Be specific: dates, times, order numbers, names, promises made, and the resolution you want.
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We’ll reference:
Acts & laws: Consumer Protection from Unfair Trading Regulations 2008; FCA Principles/CONC
Ombudsman/Regulator: Financial Ombudsman Service (FOS)
Guidance: https://www.financial-ombudsman.org.uk/consumers