University complaint (service quality)

Typical aim: Remedy/compensation
Be specific: dates, times, order numbers, names, promises made, and the resolution you want.
We’ll reference:
Acts & laws: Consumer Rights Act 2015 (services); OIA Scheme Rules
Ombudsman/Regulator: Office of the Independent Adjudicator (OIA)
Guidance: https://www.oiahe.org.uk/students/