Custom-made or personalised goods dispute

Typical aim: Repair, price reduction or refund (limited)

Your full name

Your email

Your postal address

Company Name

Purchase Date

Purchase Amount (£)

Order/Reference Number

Describe what happened (facts, dates, what you want)

Be specific: dates, times, order numbers, names, promises made, and the resolution you want.

I confirm the information is true to the best of my knowledge, and I agree to the site’s Terms.

We’ll reference:

Acts & laws: Consumer Rights Act 2015 (quality); Consumer Contracts Regulations 2013 (exemptions for bespoke goods)

Ombudsman/Regulator: Trading Standards (via local authority)

Guidance: https://www.gov.uk/consumer-contracts-and-cancellations